Kraken Users Suffer Connectivity Issues as Bitcoin Prints New Highs


Kraken, one of the world’s longest-operating cryptocurrency platforms, said on its website that it was experiencing technical issues that locked out clients of their accounts. Until a fix was implemented shortly, Kraken has also temporarily halted the on-boarding of new users amid bitcoin’s parabolic price rally.

Kraken’s status page posted an incident report about users suffering disrupted connection to the exchange’s interface at 17:11 UTC.

“We are receiving reports of clients having difficulty connecting to the site and while using the Kraken app. The issue appears to be connected to very heavy traffic. Sign-ups are temporarily disabled due to extremely high demand. Our engineers are still working to resolve the issue and we will share any updates as soon as they become available,” per its status page.

Indeed, this is a reoccurrence of a problem that often plagues the US crypto venues whenever bitcoin’s price and volume spike.

Offering its apology to disgruntled customers, Kraken blamed a sudden surge in usage as the culprit that caused the connection failure.

Clients also reported slower than normal response times and that the exchange’s application programming interface was down. Other complained from difficulty connecting to the site, API and mobile apps.

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A Gentle Reminder to Crypto Traders

After investigating the issue for nearly two hours, the exchange said it had identified the cause of the problems and was implementing a fix.

Kraken attributed the issues to ‘the very heavy traffic’. It has pointed to an unexpected surge in transaction and user volumes leading to a server outage. The exchange, however, denied any connectivity issues are affecting payments using the ‘Buy Crypto’ tool as well as card payments via web and mobile.

Nearly all digital currency exchanges have faced significant growing pains today as Bitcoin price hit a new all-time high after investors reacted to news that Tesla had purchased $1.5 million of the cryptocurrency. All of which led to unprecedented traffic that crippled the exchanges’ servers, akin to a DDoS attack.

The No.1 digital coin gained over $5600 in just one day, topping out ahead of $45,000.

Despite the ongoing development in crypto exchanges’ technical infrastructure and engineering staff, the latest incident reminds crypto traders that access to even major platforms may become degraded or unavailable during times of significant volatility or volume.

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